Return Policy

Thank you for shopping at OTS!

If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• You must provide the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.

Non-returnable items

Some types of goods are exempt from being returned, such as:

• Downloadable software or digital products
• Gift cards
• Personalized/customized items
• Perishable goods (if applicable)

Please contact us before returning any item to confirm eligibility.

Contact Us

If you have any questions about our return policy, please contact us at:

oratzofia.com